Position: Manager, Customer Experience Location: Erbil, Iraq Employment Type: Full-Time Reports To: Head of Customer Experience, Savana About Savana Savana is a London-based brand where the essence of freedom meets the spirit of limitless possibilities. Inspired by the interconnectedness of the Savannah, we embrace the diverse and dynamic nature of youth. At Savana, fashion goes beyond trends; it’s about leading with innovation and inclusivity. We’re committed to designs that champion social responsibility and sustainability because true freedom comes with caring for the world we share. Key Qualifications: ● Experience: Minimum of 4-5 years in a customer service leadership role, preferably in a fast-paced environment (e.g., e-commerce). ● Education: Bachelor’s degree in business administration, Communications, or a related field. Master’s degree is a plus. ● Skills: ○ Proven ability to lead and develop a team. ○ Excellent communication and interpersonal skills. ○ Strong problem-solving skills with a customer-centric mindset. ○ Experience in using CRM and other customer support tools (e.g., Zendesk, Freshdesk, Salesforce). ○ Ability to analyze data and translate insights into actionable plans. ● Competencies: ○ Empathy, patience, and professionalism. ○ Ability to manage multiple tasks and projects simultaneously. ○ Strong organizational and time-management skills.