Job Title: Customer Support Representative (Social Media Messaging) Location: Erbil, Iraq Job Type: Full-Time Company Overview: Savana is committed to delivering top-tier women fashion to our valued customers. We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Support Representatives, focusing on social media messaging. Job Description: As a Customer Support Representative at Savana, you will be responsible for managing customer interactions through various social media platforms. Your role will involve promptly addressing inquiries, resolving issues, and ensuring a positive experience for our customers, thereby upholding Savana’s reputation for excellence. Key Responsibilities: • Respond to customer messages on platforms such as Facebook, Instagram, Twitter and WhatsApp. • Efficiently resolve customer issues and complaints while maintaining a positive tone. • Provide accurate information regarding Savana’s products, services, and policies. • Escalate complex issues to the appropriate department or supervisor when necessary. • Stay informed about Savana’s products and company policies to ensure accurate and helpful responses. • Document and track customer interactions and feedback. • Work collaboratively with team members to enhance overall customer satisfaction. Qualifications: • Fluency in English, both written and spoken, is required. • *A minimum of 3 months of experience in customer support, ideally in social media messaging.* • Strong communication and interpersonal skills. • Ability to manage a high volume of inquiries efficiently. • Proficiency with social media platforms and messaging tools. • Excellent problem-solving skills and attention to detail. • Ability to work independently as well as part of a team. • A customer-centric approach with a genuine desire to assist customers. *• Must be a resident of Erbil, Iraq.* Preferred Qualifications: • Prior experience in a similar role within the same industry. • Familiarity with customer support software or CRM systems. Benefits: • Competitive salary • Opportunities for growth and professional development • A friendly and supportive work environment