Job Location: Iraq -Erbil Company: Eagle Post Job Titel: Customer Service Representative Department: Customer Service Dept. Reports to: Head of Customer Service                                                             Purpose: As a Customer-Oriented Service Representative, you will be the first point of contact for customers visiting our showroom. Your primary responsibility will be to provide exceptional service, address customer inquiries, and assist in finding solutions related to our systems. You will play a key role in ensuring a positive customer experience and promoting our products. Job Responsibilities: • Greeting Customers: Warmly welcome customers as they enter the showroom, creating a positive first impression. • Understanding Customer Needs: Listen actively to customers to understand their inquiries, issues, or requirements regarding the company's systems. • Providing Information: Offer detailed information about the company's systems, including features, specifications, pricing, and availability. • Demonstrating Products: Conduct demonstrations of the systems to showcase their functionality and benefits to customers. • Assessing Customer Requirements: Analyze customer needs and preferences to recommend suitable solutions that meet their requirements. • Handling Inquiries: Respond promptly and accurately to customer inquiries via in-person interaction, phone calls, or emails. • Resolving Issues: Address and resolve customer issues or concerns related to the systems promptly and effectively. • Troubleshooting: Diagnose technical issues reported by customers and provide basic troubleshooting steps or escalate to technical support if necessary. • Processing Orders: Assist customers in placing orders for systems or related products, ensuring accuracy and completeness of order details. • Upselling and Cross-selling: Identify opportunities to upsell additional products or services that complement the customer's purchase. • Maintaining Product Knowledge: Stay updated on product developments, features, and upgrades to provide accurate information to customers. • Building Rapport: Establish and maintain positive relationships with customers to encourage repeat business and referrals. • Handling Complaints: Handle customer complaints with empathy and professionalism, aiming for swift resolution to ensure customer satisfaction. • Following Up: Follow up with customers post-purchase to ensure their satisfaction and address any further questions or concerns. • Documentation: Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the company's CRM system. • Collaboration: Coordinate with other departments such as sales, technical support, and logistics to ensure smooth customer interactions and order fulfillment. • Promoting Customer Loyalty Programs: Inform customers about loyalty programs, special offers, or promotions to encourage repeat business. • Adhering to Company Policies: Follow company policies and procedures regarding customer service, sales processes, and ethical standards. • Continuous Improvement: Seek opportunities for personal development and improvement in customer service skills through training and feedback. • Teamwork: Collaborate with colleagues to create a positive work environment and contribute to overall showroom success.   Education & Experience: • Educational Background: A high school diploma or equivalent is typically required. Additional education or training in customer service, sales, or related fields is advantageous. • Experience: Prior experience in customer service, retail sales, or a related field is preferred. Experience specifically in showroom environments or with technical products can be beneficial. • Communication Skills: Excellent communication skills in Kurdish, Arabic, and English to effectively interact with a diverse customer base. Ability to convey information clearly and professionally. • Customer Focus: Strong orientation towards providing exceptional customer service and resolving customer issues promptly and effectively. • Problem-Solving Skills: Ability to analyze customer needs and concerns and propose suitable solutions. Proficiency in troubleshooting basic technical issues is a plus. • Interpersonal Skills: Capable of building rapport with customers and colleagues. Empathetic listener with a positive attitude. • Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced showroom environment. • Adaptability: Flexibility to adapt to changing customer demands, product offerings, and showroom procedures. • Computer Literacy: Basic proficiency in using computer systems, point-of-sale (POS) systems, and customer relationship management (CRM) software.     Required Languages: • Language Proficiency: Fluency in Kurdish, Arabic, and English is essential, both spoken and written.