Job Description: As a Call Center Representative, you will be the first point of contact for our customers. You will handle inbound and outbound calls, address inquiries, resolve issues, and provide information about our products/services. The ideal candidate is a quick learner, an effective communicator, and has a passion for delivering outstanding customer experiences. Responsibilities: * Answer incoming calls from customers and assist with inquiries, concerns, and requests. * Make outbound calls to follow up on customer issues, provide information, or conduct surveys. * Provide accurate and timely information to customers while maintaining a professional and positive demeanor. * Document all customer interactions and details of inquiries or complaints. * Collaborate with team members to resolve complex customer issues. * Meet or exceed performance goals, including call quality, customer satisfaction, and productivity metrics. Qualifications: * Previous experience in a call center or customer service role is preferred. * Excellent verbal communication skills and a clear, professional phone manner. * Strong problem-solving abilities and attention to detail. * Ability to multitask and navigate computer systems efficiently. * Empathy and a customer-centric mindset. * High school diploma or equivalent; college education is a plus.